What should I do if I have a problem with on line registration?
If you encounter any problems during on line registration first examine any error message you receive on your web browser and follow any instructions provided to correct the problem. If this is unsuccessful, starting over from the beginning of the registration process (the BYB home page) will correct many problems.
If you encounter the same problem a few times and have tried the suggestions given above without success, please
Do not repeat the same unsuccessful steps many times over.
a brief explanation of the problem including any error messages you received
ideally please attach a screen shot of the final web page you encoutered - the point at which you knew we have a problem
This is very unlikely to be successful, is very likely to be frustrating and is almost certain to be nonproductive in other ways as well. We can solve most problems fairly quickly once we have the right information.
You will never be penalized for technical problems, either yours or ours. Your responsibility for late fees is determined by the date you first attempt to register. You will not be assessed a late fee if you attempt registration prior to any particular deadline even if your registration is not completed until after that deadline. However, it is very important to
ASAP WHEN PROBLEMS ARISE so we can correct the situation quickly. Similarly, to the extent possible, when you experience problems your registration priority will be determined by the date you first attempt to register. Again, please
ASAP in such cases.